Database Support Plans

Annual Maintenance Contract (AMC)

Best For: Organizations needing ongoing, predictable support

• Fixed Annual Cost: Predictable budgeting
• Guaranteed SLA: 4-hour response for critical issues
• Proactive Monitoring: 24/7 database health monitoring
• Regular Health Checks: Quarterly assessments included
• Dedicated Team: Assigned primary and backup DBAs
• Unlimited Support: No per-incident charges
• Priority Access: Fast-track issue resolution
• Free Patches: Security and bug fixes included

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24/7 Database Support

Best For: Mission-critical systems requiring round-the-clock coverage

• 24x7x365 Coverage: Support every day, all year
• Emergency Hotline: Direct access to senior DBAs
• 15-Minute Response: Immediate attention to critical issues
• Proactive Alerts: Real-time monitoring and notifications
• Remote Access: Quick troubleshooting and resolution
• Escalation Process: Structured issue escalation
• On-Call DBA: Dedicated resource always available
• Incident Reports: Detailed post-incident analysis

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Remote Database Support

Best For: Cost-effective support with secure remote access

• Secure VPN Access: Encrypted connections
• Monitoring Dashboard: Real-time visibility
• Scheduled Maintenance: Regular optimization windows
• Backup Monitoring: Ensure data protection
• Performance Monitoring: Track database health
• Alert Management: Proactive issue detection
• Monthly Reports: Performance and health summaries
• Cost-Effective: Lower than on-site support

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Primary & Support DBA

Best For: Organizations needing dedicated DBA resources

• Primary DBA: Main point of contact
• Backup DBA: Ensures continuous coverage
• Knowledge Continuity: Consistent support team
• Regular Reviews: Weekly or monthly meetings
• Capacity Planning: Growth planning support
• Documentation: Maintain database documentation
• Change Management: Oversee database changes
• Vacation Coverage: No gaps in support

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On-Call Basis Support

Best For: Ad-hoc needs or supplemental support

• Pay Per Use: Only pay when you need support
• No Long-Term Commitment: Flexible engagement
• Quick Response: Available when you call
• Hourly or Project Rates: Flexible pricing
• Emergency Support: Critical issue resolution
• Expert Advice: Consult with senior DBAs
• Problem Resolution: Specific issue focus
• No Retainer Required: Use as needed

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Project-Based Support

Best For: Specific projects like migrations or upgrades

• Fixed Scope: Clear deliverables and timeline
• Dedicated Resources: Team assigned to your project
• Milestone Payments: Pay as project progresses
• Project Management: Structured approach
• Knowledge Transfer: Documentation and training
• Quality Assurance: Testing and validation
• Post-Project Support: Warranty period included
• Success Oriented: Focused on project goals

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Cost-Effective

Lower total cost of ownership compared to hiring full-time DBAs. Get enterprise-level support at a fraction of the cost.

Experienced Team

Access to a team of senior DBAs with diverse experience across multiple database platforms and industries.

Proven Track Record

Years of successful support delivery with satisfied clients across various industries.

Quick Resolution

Fast response and resolution times minimize downtime and business impact.

Scalable

Easily scale up or down based on your needs without long-term commitments.

Partnership Approach

We become an extension of your team, aligned with your business objectives.